![]() Just to confirm, when you received the notification to install driver version 31.0.101.2114 from Intel® DSA, before performing the installation of that driver, if you check "Device Manager", do you see 31.0.101.Intel regularly publishes updates for its line of graphics cards. Since Windows* does automatic driver updates, presumably what is happening here is that the Intel® DSA installs driver version 31.0.101.2114, then Windows* installs a different driver version, probably an older one, so the tool will offer the driver update once again. Now, most of the times, this scenario is related to Windows*. This means that the Intel® DSA tool is actually working correctly and the driver gets properly installed as well. Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":ĭesertskies, Thank you very much for providing that information and the SSU report.Īccording to the SSU report, the graphics driver version currently installed on your device is 31.0.101.2114, provided by Intel®. Was the driver installation working fine before?ĭid you make any recent hardware/software changes that might cause this problem?ĭoes the problem happen at home or in the work environment? If yes, what is the name of that application? You mentioned you get a notice of an updated driver available, are you using an application to install drivers? If this is a laptop, what is the model of it? What is the model of your Intel® processor? In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system: Desertskies, Thank you for posting in the Intel® Communities Support.
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